Marketplace
About Us
For 25+ years, Ameriflex has been a leading provider of tax-advantaged benefits solutions like Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), COBRA, and compliance services. Built organically and with an unwavering commitment to sustainable growth that puts the best interests of our clients first, Ameriflex continues to reinvest in industry-leading technologies, best-in-class service, and advocacy efforts all geared toward reducing healthcare costs and delivering a hassle-free experience that keeps your world quiet and your clients happy.
Differentiators
-Client Satisfaction: We ensure that each client is supported by a dedicated team with deep knowledge of their needs, offering fast responses and proactive service.
-Regulatory Compliance: Our in-house compliance team and ERISA attorney provide ongoing support and guidance, ensuring that your clients remain compliant and avoid costly fines.
-Smart Technology: Our robust self-service tools, mobile apps, and integrations streamline the administration process for both employers and employees.
-Security and Protection: Our HITRUST certification and ID theft protection set a new standard in protecting client data.
-Card Swipe Guarantee: Available to all Ameriflex FSA and HRA clients, our Card Swipe Guarantee allows us to ensure that participants' FSA and HRA-eligible card transactions will go through without requiring them to submit further documentation. In the event of an IRS audit or an IRS challenge to any qualified paid expense, Ameriflex will assist in satisfying any IRS inquiry.
-Risk Mitigation: Our comprehensive COBRA Terms and Conditions provide clear guidelines and protections, minimizing risk and ensuring compliance in every aspect of the COBRA administration process.
What Makes Us Great
Client Satisfaction:
-98% client retention rate
-95+ Net Promoter Score (4x the industry average)
-A dedicated Client Relationship Team led by a Client Relationship Manager, ensuring personalized service.
Protection:
-HITRUST CSF® Certified for enhanced security.
-In-house compliance team and ERISA attorney providing regulatory updates and industry guidance.
-FSA Guarantee to mitigate financial risk for groups of all sizes. If participants spend more than they contribute, resulting in a net aggregate loss in the employer's plan, Ameriflex will refund the difference back to the employer.
-Complete COBRA regulatory compliance, including notices, premium collections, and reporting.
-Complimentary ID Theft Protection for all Ameriflex cardholders and protection against medical fraud and medical claims overbilling with HealthLock for Mastercard®.
Fast Responses:
-Client emails responded to in under six hours.
-Client calls returned in 59 minutes or less.
-95% of calls do not go to voicemail.
Technology:
-In-house self-service portal, mobile app, and live chat for participants.
-60+ benefit administration and 60+ carrier integrations.
-Stackable debit card technology and Card Swipe Guarantee to reduce compliance risk.
-MyPlanConnect simplifies claims submission and reduces substantiation requests.
Our Sister Companies
Ameriflex is part of a holding company called A.E. Perkins (AEP), which is dedicated to advancing healthcare through innovative payment and benefits technologies. Alongside Ameriflex, AEP’s sister companies include Workforce Go, Accresa, Workforce Go and AE Capital. Workforce Go offers a comprehensive platform that simplifies payroll, human resources, and time & labor management, streamlining complex HR tasks for businesses. Accresa provides employers, physicians, and individuals with direct primary care and subscription-based services, enhancing patient care while reducing costs and improving payment solutions. AEP Capital, the investment arm of A.E. Perkins, focuses on driving growth in healthcare innovation through strategic mergers, acquisitions, and investments.
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